AnsweriQ is the first of its kind: AI for customer support that not only augments support agent interactions and triage, but also has the ability to completely automate a percentage of tickets. AI has become the new standard for CXMs, and we have the results to prove it.
Thumbtack, a local services marketplace, depended on a dedicated nine agent team to manually classify tickets — leading to significant routing delays of 1-3 hours. Read how Thumbtack used AnsweriQ Triage to automate 80,000 customer contacts a month, and, in effect, experienced a 60% cost savings on categorization automation alone.
AnsweriQ leverages the most advanced natural language processing techniques, sophisticated algorithms and artificial intelligence to make your support agents more productive and CXM more efficient.