We understand past customer support interactions to predict future questions - enabling agents to respond quickly and accurately.
Due to the current limitations of CXM systems, support organizations are forced to allocate agent bandwidth to addressing common repetitive tasks, including:
AnswerIQ integrates directly with your CXM system.
Our machine learning technology analyzes your closed tickets and identifies the patterns in how those tickets were classified, routed and resolved. We call this your “golden set” because your team of agents already vouched for them.
As new support tickets arrive, AnswerIQ immediately examines their content and predicts ticket attributes or recommends an appropriate response template.
Based on the AnswerIQ predictions, you can trigger routing rules or response macros to automate your support processes.
As tickets are closed, AnswerIQ learns and adapts our predictions so it is always up-to-date with your current customer support needs and processes.
If you get over 10,000 tickets or have over 30 agents, we can bring your cost per ticket down by at least 25% within six months.
