Ready to start your automation journey?

We’re excited to help you get started on your journey to automation. Fill out our form to watch a short video of how SmartAssist's AI layer works seamlessly with Salesforce and Zendesk.

The video will show how we help with the following:

  • Speed up routing and triage — We identify patterns in agent responses to make sure incoming tickets are routed correctly.
  • Boost agent productivity with recommended responses — Machine learning analyzes historical data and provides recommendations based on previous, successful resolutions. Insight into top, human-delivered responses helps develop resolution processes and streamline the onboarding process for new agents.
  • Reduce handle time with automated response — Frequent inquiries like password resets, standard refunds, package tracking and many others are easily resolved through automatic responses. This frees up agents to work on harder cases and VIP customers.

Ready to see it in action?