Get a FREE assessment of your Zero Contact Resolution (ZCR) Score

Grade your existing processes and assess the potential impact of AI on your CS with a free, customized report for your business.

How your ZCR Score is calculated

Grade how well you can enable customers to find answers to their queries, without having to create a customer support ticket.

Understand the percentage of your support tickets that Al can respond to automatically, without an agent requiring to attend to it.

Evaluate the repetitive support tasks and workflows that can be automated and measure the man-hours that you can save for your team as a result.

A complete evaluation of how well your CS team is equipped to resolve customer queries without an agent’s assistance.