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Video Case Studies

Written Case Studies

Video Case Studies

Republic Wireless uses AnswerIQ to streamline ticket routing, automate responses and ultimately decrease average handle time by 50%.

Written Case Studies

Thumbtack nets 640% ROI with Intelligent Triage Application

100% automated ticket classification and 50% time-to response reduction for ThredUp

Product Madness finds hidden revenue and resolves 1000's of purchase issues

Our Customers

Why our customers love AnswerIQ:

“AnswerIQ enabled us to reduce our customer response time from three hours to three minutes, while re-assigning our 9-person triage team to value creating activities.”

Travis Oliver, Thumbtack

“AnswerIQ helps our agents focus on our customer interactions by getting the right topic in front of the right resource at the right time. It helps us improve the future by learning from the successes or failures of our past."

Sean Rivers, Director of Customer Service at Republic Wireless

“AnswerIQ’s Auto Response provides us with a cost-effective and powerful solution for providing our customers with answers to their most common questions and enables our agents with tools to be more agile in their interactions. This helps our team focus personal attention to our high priority customers."

Francesca Noli, VP of Marketing at Product Madness